This document presents an exemplar for maturity assessment, following the framework for assessmentof process capability levels and measurement of an organization's maturity level for an ITES-BPOservice provider.This document: uses the set of indicators for process performance and process capability; helps to collect the objective evidence that enables an assessor to determine the process ratings; helps to assess the result of the process capability level; serves as a measurement framework for processes and provides an organization maturity modelfor ITES-BPO organizations delivering the services; is useful for all users of the ISO/IEC 30105 series, including but not limited to internal assessors,external assessors, ITES-BPO service providers and ITES-BPO service customers; supports the performance assessment by providing a framework to measure and derive capabilityand organization maturity levels.